Dynamics 365 for Customer Service
Start with smarter customer service capabilities
Included in Bogdan's Bundle
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Earn customers for life
Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.
Features
Omni-channel engagement
Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.
Self-service
Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.
Unified experience
Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.
Knowledge base
Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.
Digital intelligence
Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.
Videos
Intelligent Customer Service
Editions & Pricing
All Plans Include
Enterprise case management
Interactive Service Hub
Unified Service Desk
SLAs and Entitlements
Dynamics 365 Customer Service Enterprise (36 mo)
Dynamics 365 for Customer Service, Enterprise Edition - From SA From Customer Service (On-Premises) Device CAL
Dynamics 365 for Customer Service, Enterprise Edition - From SA From Customer Service (On-Premises) User CAL
£78.10
/ User
/ Month
For 1 User And Above
36 month contract
£93.00
/ User
/ Month
For 1 User And Above
12 month contract
£60.90
/ User
/ Month
For 1 User And Above
12 month contract
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Device CALs license access on a device.
Device CALs may make more economic and administrative sense if your company has workers who share devices, such as for shift-based work.
User CALs are assigned on a “named user” basis.
Purchasing a User CAL might make more sense if your company employees need to have roaming access to the corporate network using multiple devices, or from unknown devices, or if there are simply more users than devices in the organization.
Dynamics 365 Customer Service Enterprise (36 mo)
£78.10
/ User
/ Month
For 1 User And Above
User subscription that includes Dynamics 365 Customer Service, Enterprise edition.
Dynamics 365 for Customer Service, Enterprise Edition - From SA From Customer Service (On-Premises) Device CAL
£93.00
/ User
/ Month
For 1 User And Above
Device CALs license access on a device.
Device CALs may make more economic and administrative sense if your company has workers who share devices, such as for shift-based work.
Dynamics 365 for Customer Service, Enterprise Edition - From SA From Customer Service (On-Premises) User CAL
£60.90
/ User
/ Month
For 1 User And Above
User CALs are assigned on a “named user” basis.
Purchasing a User CAL might make more sense if your company employees need to have roaming access to the corporate network using multiple devices, or from unknown devices, or if there are simply more users than devices in the organization.
Add-Ons
Microsoft Dynamics CRM Online - Field Service User Add-On
PowerApps Additional Data Storage (Dyn365)
PowerApps Additional File Storage per 500GB (Dyn365)
Free
/ User
/ Month
12 month contract
£56.60
/ Gigabyte
/ Month
For 1 Gigabyte And Above
12 month contract
£37.70
/ Gigabyte
/ Month
For 1 Gigabyte And Above
12 month contract
Subscription plan add-on for users who will engage in Field Service; accessing the schedule board, work orders, on their tablet and smartphone apps. User must have at least a CRM Online Basic license
Increase data storage for your apps in the Common Data Service. Add 1GB data storage, pooled across all users in the tenant.
PowerApps Additional File Storage per 500GB (Dyn365)
Included
Unlimited Users
Included
Unlimited Users
Microsoft Dynamics CRM Online - Field Service User Add-On
.
Free
/ User
/ Month
Subscription plan add-on for users who will engage in Field Service; accessing the schedule board, work orders, on their tablet and smartphone apps. User must have at least a CRM Online Basic license
PowerApps Additional Data Storage (Dyn365)
£56.60
/ Gigabyte
/ Month
For 1 Gigabyte And Above
Increase data storage for your apps in the Common Data Service. Add 1GB data storage, pooled across all users in the tenant.
Included
Unlimited Users
PowerApps Additional File Storage per 500GB (Dyn365)
£37.70
/ Gigabyte
/ Month
For 1 Gigabyte And Above
PowerApps Additional File Storage per 500GB (Dyn365)
Included
Unlimited Users