Dynamics 365 Enterprise Edition
Agility without limits.
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Agility without limits.
Adapt and innovate with the only portfolio of business applications that empowers your organization to deliver operational excellence and delight every customer.
Features
Profits from your projects
Run your project-based business more productively and profitably using Dynamics 365 for Project Service Automation. It helps you successfully manage your projects—and satisfy your clients.
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- Solution selling
- Give your business development team a single place to access sales force automation services and social insights that make every conversation relevant and productive. The team also can collaborate within the app on pursuits and proposals using a client-centric approach.
- Project planning
- Make it easy for your sales and project managers to collaborate on estimates using templates. For professional services automation, this app also links to Microsoft Project, with its scheduling and management strength, to improve your project planning from estimation to completion.
- Resource scheduling
- Unify resourcing and scheduling, so your managers assign the best consultants to each project based on their skills, availability, and interest. This optimizes your resources across project service, customer service, and field service—and increases your consultants’ job satisfaction.
- Mobile productivity
- Give your team access to powerful and easy-to-use mobile apps for iOS, Android, and Windows. With these apps, team members can select projects, update skills, manage schedules, enter time and expenses, and collaborate using Office 365 anytime, anywhere for higher productivity.
- Time + expenses
- Simplify time and expense management for your employees. Submitting information, assigning it to customers, approving it, and updating the project status are easy with desktop, web, and mobile apps. And configurable process flows ensure these tasks go smoothly at every step.
- Customer billing
- Give your project managers one location where they can review, override, and approve all job costs. They can generate, approve, and distribute customer invoices in email and on the web. And staying compliant is easier because our app works with your financial systems.
Turn relationships into revenue
Sell more, faster with Dynamics 365 for Sales. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue.
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- Actionable insights
- Empower your salespeople with predictive analytics, digital intelligence, and automated lead scoring. And with signals from both the Sales app and Office 365 to help them assess their customer relationships, they get all the tools they need to choose the next step.
- Personal engagement
- Tap into the wisdom and experience of your team with shared meeting notes, events, and custom sales documents created with real-time coauthoring. Use OneNote within the Sales management software to take notes and share your work.
- Customer management
- Help your salespeople zero in on the right leads, contacts, and opportunities as they build out your pipeline. Dynamics 365 for Sales provides social insights, up-to-date company information, and an embedded sales process—so your reps know how and when to engage.
- Sales performance
- Motivate your sales team with the perfect mix of information and collaboration. Easy-to-use dashboards help you set smart goals and monitor results. Built-in Help helps you align your team’s actions with best practices. And gamification encourages healthy competition.
Earn customers for life
Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.
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- Consistent, omnichannel engagement
- Give your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalization your customers expect.
- Customer self-service and peer-to-peer service
- Make it easy for your customers to find answers on their own. With Customer Service, you can provide a self-service portal with a searchable knowledge base and an online community space where peers respond. Then, transition them seamlessly to assisted support when they need it.
- Single user interface
- Equip your agents to handle service interactions in one place on their desktop or mobile device. Unlike other help-desk software, Customer Service provides a single view into all information—from scripting to entitlements to recommendations—so agents can provide personalized service fast.
- Searchable knowledge base
- Give your agents and customers the answers they need on the spot. The knowledge base provides consistent answers across channels. Periodic reviews keep responses current and relevant. And you can get in-depth analytics to measure the impact of the responses.
- Built-in digital intelligence
- Move to predictive and proactive customer service, using the data analytics in Customer Service. It provides interactive dashboards and data visualizations that help you pull insights from your metrics, making it easier to identify trends and anticipate opportunities.
Master the service call
Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.
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- Optimized scheduling
- Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.
- Service agreements
- Make it easy to manage all service agreements, including recurring service calls and contracts, installed products, and warranties—across customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue.
- Inventory management
- Give your team everything it needs to manage your inventory across locations, including warehouses, depots, and trucks. Real-time updates mean your inventory is always accurate, so you can better track your service stock for fewer write-offs, and create better forecasts.
- Mobile productivity
- Improve your technicians’ productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally.
- Connected devices
- Lower costs by dispatching technicians only when they’re needed. Field service management tools help your team detect, troubleshoot, and resolve issues remotely. And connected devices in the field help them see—and solve—problems before customers even know about them.
- Customer communications
- Put your customers at the center of every interaction. Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route, and updates by text message and phone call.
Videos
Microsoft Dynamics 365 Overview
The first look at the next generation of intelligent business applications in the cloud. Use digital intelligence to reimagine what’s possible for your business. Microsoft Dynamics 365 unifies
Weathering the storm: Big data and cloud technologies safeguard lives and businesses worldwide
Global weather company AccuWeather is using a technology platform including Microsoft Azure and Microsoft Dynamics 365 to gain real-time intelligence into weather and business patterns. Handling 17 billion requests for data each day, AccuWeather is helping 1.5 billion people safeguard and improve their lives and businesses.
Editions & Pricing
All Plans Include
Dynamics 365 for Sales
Dynamics 365 for Customer Service
Dynamics 365 for Field Service
Dynamics 365 for Project Service Automation
Microsoft PowerApps and Microsoft Flow
Common Data Service Log Capacity
£7.50
/ Add-on License
/ Month
For 1 Add-on License And Above
12 month contract
Additional log data (audit / tracing) capacity for Dynamics 365 Customer Engagement Apps, PowerApps and any application that utilizes Microsoft’s Common Data Service for Apps. Each unit increases available tenant wide shared capacity by 1 GB.
Included
1 User
Common Data Service Log Capacity
£7.50
/ Add-on License
/ Month
For 1 Add-on License And Above
Additional log data (audit / tracing) capacity for Dynamics 365 Customer Engagement Apps, PowerApps and any application that utilizes Microsoft’s Common Data Service for Apps. Each unit increases available tenant wide shared capacity by 1 GB.
Included
1 User
Add-Ons
Microsoft Dynamics CRM Online - Field Service User Add-On
PowerApps Additional Data Storage (Dyn365)
PowerApps Additional File Storage per 500GB (Dyn365)
Free
/ User
/ Month
12 month contract
£56.60
/ Gigabyte
/ Month
For 1 Gigabyte And Above
12 month contract
£37.70
/ Gigabyte
/ Month
For 1 Gigabyte And Above
12 month contract
Subscription plan add-on for users who will engage in Field Service; accessing the schedule board, work orders, on their tablet and smartphone apps. User must have at least a CRM Online Basic license
Increase data storage for your apps in the Common Data Service. Add 1GB data storage, pooled across all users in the tenant.
PowerApps Additional File Storage per 500GB (Dyn365)
Included
Unlimited Users
Included
Unlimited Users
Microsoft Dynamics CRM Online - Field Service User Add-On
.
Free
/ User
/ Month
Subscription plan add-on for users who will engage in Field Service; accessing the schedule board, work orders, on their tablet and smartphone apps. User must have at least a CRM Online Basic license
PowerApps Additional Data Storage (Dyn365)
£56.60
/ Gigabyte
/ Month
For 1 Gigabyte And Above
Increase data storage for your apps in the Common Data Service. Add 1GB data storage, pooled across all users in the tenant.
Included
Unlimited Users
PowerApps Additional File Storage per 500GB (Dyn365)
£37.70
/ Gigabyte
/ Month
For 1 Gigabyte And Above
PowerApps Additional File Storage per 500GB (Dyn365)
Included
Unlimited Users