Dynamics CRM Online (Government)
Customer relationship management in the cloud
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Create new experiences with Dynamics CRM Online
Microsoft is reinventing productivity and business processes, highlighted by intelligent customer engagement with Dynamics CRM Online. Personalized, proactive and predictive engagements bring new experiences to sales, service, and marketing. REQUIREMENTS & IMPORTANT INFORMATION: 1. Once you have purchased Microsoft Dynamics CRM subscriptions, subscription management must be done exclusively through Microsoft's Online Portal (MOP). 2. Once purchased, the Dynamics CRM subscription administrator must complete initial setup of company's Dynamics CRM account through MOP before end-users are able to access service. Until admin has completed account setup, assigned end-users will see "permission denied" page when attempting to access service. 3. Microsoft Dynamics subscription must be launched through MOP. 4. Microsoft Dynamics CRM requires a vanity domain for setup. Microsoft's provided domain is not sufficient for setting up Dynamics CRM account. SEE FEATURES TAB FOR MORE INFORMATION.
Features
Essential License Use Rights
This includes:
Requirements & Important Information
This product has requirements for subscription management and access.
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- Subscription management
- Once Microsoft Dynamics CRM subscriptions have been purchased here, subscription management must be done exclusively through Microsoft's Online Portal (MOP).
- Admin account setup through MOP
- Once purchased, the Dynamics CRM subscription administrator must complete initial setup of company's Dynamics CRM account through MOP before end-users are able to access service. Until admin has completed account setup, assigned end-users will see "permission denied" page when attempting to access service. MICROSOFT GUIDES: CRM Setup & Administration Center (https://www.microsoft.com/en-us/dynamics/crm-setup-and-administration/default.aspx); CRM Onboarding Success Center (https://mbs.microsoft.com/customersource/northamerica/CRM/learning/documentation/user-guides/CRMOnlineOnboardingSuccessCenter)
- Must access through MOP
- Assigned users may only access Microsoft Dynamics subscription by launching through MOP.
- Vanity domain required
- Microsoft Dynamics CRM requires a vanity domain for setup. Microsoft's provided domain is not sufficient for setting up Dynamics CRM account. MICROSOFT GUIDES: Add Domain through MOP (https://technet.microsoft.com/en-us/library/dn973004.aspx#BKMK_AddDomain)
Videos
Basic Data Import Part 1 - Microsoft Dynamics CRM (Full length)
In this video, learn how to import data in Microsoft Dynamics CRM 2011 and CRM Online.
Basic Data Import Part 2 - Microsoft Dynamics CRM (Full length)
In this video, learn how to import data in Microsoft Dynamics CRM 2011 and CRM Online.
Basic Configuration - Microsoft Dynamics CRM (Full length)
In this video, learn how to make simple, basic customizations in the look and feel in Microsoft Dynamics CRM 2011 and CRM Online.
Creating an Invoice - Microsoft Dynamics CRM (Full length)
In this video, learn how to create an Invoice in Microsoft Dynamics CRM. We will demonstrate two methods of creating an invoice, discuss locked pricing, and include a discount on the sale.
Creating a Quote - Microsoft Dynamics CRM (Full length)
In this video, learn how create and revise a Quote in Microsoft Dynamics CRM.
Creating an Email Template - Microsoft Dynamics CRM (Full length)
In this video, learn how to create an email template in Microsoft Dynamics CRM.
Creating a Custom Entity - Microsoft Dynamics CRM (Full length)
In this video, learn how to create a custom entity in Microsoft Dynamics CRM.
Screenshots
Auditing
Customization
System Settings
Sample Data
Administration
Editions & Pricing
Microsoft Dynamics CRM Online Essential (Government Pricing)
Microsoft Dynamics CRM Online Basic (Government Pricing)
Microsoft Dynamics CRM Online Professional (Government Pricing)
Microsoft Dynamics CRM Online Professional Add-On to Office 365 (Government Pricing)
Free
/ User
/ Month
12 month contract
Free
/ User
/ Month
12 month contract
Free
/ User
/ Month
12 month contract
Free
/ User
/ Month
12 month contract
Subscription plan for users who need access to custom relationship management (xRM) capabilities of Microsoft Dynamics CRM Online.
IMPORTANT: See 'Requirements and Important Information' on 'Features' tab before completing purchase.
Subscription plan for users who need access to accounts, contacts, leads, cases, reporting, and custom relationship management (xRM) capabilities of Microsoft Dynamics CRM Online.
IMPORTANT: See 'Requirements and Important Information' on 'Features' tab before completing purchase.
The most comprehensive plan for users who need full sales, service, and marketing capabilities of Microsoft Dynamics CRM Online.
IMPORTANT: See 'Requirements and Important Information' on 'Features' tab before completing purchase.
An add-on for Office 365 users who need the full sales, service, and marketing capabilities of Microsoft Dynamics CRM Online. This plan is available for new or existing Office 365 Enterprise E3, E4, E5, Business Premium, or Enterprise Cloud Suite users.
IMPORTANT: See 'Requirements and Important Information' on 'Features' tab before completing purchase.
Microsoft Dynamics CRM Online Essential (Government Pricing)
.
Free
/ User
/ Month
Subscription plan for users who need access to custom relationship management (xRM) capabilities of Microsoft Dynamics CRM Online.
IMPORTANT: See 'Requirements and Important Information' on 'Features' tab before completing purchase.
Microsoft Dynamics CRM Online Basic (Government Pricing)
.
Free
/ User
/ Month
Subscription plan for users who need access to accounts, contacts, leads, cases, reporting, and custom relationship management (xRM) capabilities of Microsoft Dynamics CRM Online.
IMPORTANT: See 'Requirements and Important Information' on 'Features' tab before completing purchase.
Microsoft Dynamics CRM Online Professional (Government Pricing)
.
Free
/ User
/ Month
The most comprehensive plan for users who need full sales, service, and marketing capabilities of Microsoft Dynamics CRM Online.
IMPORTANT: See 'Requirements and Important Information' on 'Features' tab before completing purchase.
Microsoft Dynamics CRM Online Professional Add-On to Office 365 (Government Pricing)
.
Free
/ User
/ Month
An add-on for Office 365 users who need the full sales, service, and marketing capabilities of Microsoft Dynamics CRM Online. This plan is available for new or existing Office 365 Enterprise E3, E4, E5, Business Premium, or Enterprise Cloud Suite users.
IMPORTANT: See 'Requirements and Important Information' on 'Features' tab before completing purchase.
Policies & Support
Support details
Additional Support Resources (copy / paste links into browser): CRM Setup and Administration (https://www.microsoft.com/en-us/dynamics/crm-setup-and-administration/default.aspx); Product Support (https://www.microsoft.com/en-us/dynamics/crm-customer-center/product-support.aspx)